Privacy Policy

Information We Collect

When you interact with Kolzeh — whether through our website, phone, or in person — we may collect the following types of information:

We collect this information only with your knowledge and consent, and only to the extent necessary to provide our services effectively.

How We Use Your Information

The information we collect is used for the following purposes:

• To provide personalised college admission recommendations based on your academic profile and preferences
• To connect you with our partner colleges and relevant counsellors
• To schedule and conduct career counselling sessions
• To process education loan applications with partner banks
• To send you important updates, notifications, and follow-ups related to your admission journey
• To improve our services and website functionality through anonymous analytics
• To comply with applicable legal and regulatory requirements
• To send occasional marketing communications, which you may opt out of at any time

Sharing of Information

Kolzeh may share your information in the following limited circumstances:

• Partner Colleges: We share your academic profile with shortlisted colleges strictly for the purpose of facilitating your admission.
• Financial Institutions: If you apply for an education loan, relevant information is shared with the partner bank with your explicit consent.
• Service Providers: We may engage trusted third-party vendors (e.g., SMS or email providers) who access data solely to perform services on our behalf and are bound by confidentiality agreements.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.

Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including providing ongoing support and meeting legal obligations. Typically, student records are retained for a period of up to 5 years from the date of last interaction. After this period, your data is securely deleted or anonymised unless required otherwise by applicable law.

You may request deletion of your data at any time (see Your Rights below), subject to any legal retention requirements we must comply with.

Your Rights

You have the following rights regarding your personal information held by Kolzeh:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Deletion: Request deletion of your personal data, subject to legal obligations
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Portability: Request transfer of your data in a commonly used format

To exercise any of these rights, please contact us at compliance@kolzeh.com. We will respond within 30 working days.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

• Encrypted storage of sensitive personal information
• Restricted access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Trained staff on data protection best practices

While we take all reasonable precautions, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of any data breach.

Third-Party Links

Our website may contain links to third-party websites, including partner colleges and financial institutions. Kolzeh is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are primarily intended for students aged 17 and above. We do not knowingly collect personal data from children under the age of 13 without verifiable parental consent. If you believe a child under 13 has provided us with personal information, please contact us immediately and we will take steps to delete such information.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. Any significant changes will be communicated to registered users via email. The updated policy will always be available on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch with us: